Refund Policy

This Refund Policy explains when and how you can receive a refund for the Committo Pro membership. It supplements our Terms of Service and does not affect your statutory consumer rights in any way.

1. Who issues the refund?

Payments for Committo Pro are processed by Lemon Squeezy, LLC (1603 Capitol Ave., Suite 310 A485, Cheyenne, WY 82001, USA) acting as Merchant of Record (MoR). The payment contract is formed between you and Lemon Squeezy. Accordingly, Lemon Squeezy executes the actual refund to your original payment method — even though we (Daniel Lebe Softwareentwicklung) approve the refund.

2. Your 14-day right of withdrawal & money-back promise (EU)

If you are a consumer residing in the EU, you have the right under §§ 355, 356 BGB to withdraw from the Pro membership contract within 14 days of its conclusion, without giving any reason. Details are set out in Section 7 of our Terms of Service.

Our 14-day money-back promise. Committo is a digital service you can use immediately after upgrading. Within 14 days of your initial purchase of Committo Pro you can request a full refund for any reason — simply contact us (see Section 4). This voluntary promise sits alongside, and does not limit, your statutory withdrawal right under §§ 355, 356 BGB.

3. What we do not refund

Outside the 14-day money-back window, and beyond your statutory rights, we do not grant refunds for, in particular:

• ongoing monthly or annual billing periods where you cancel only during the period (access remains available until the end of the period);
• pro-rata amounts for unused days within an ongoing billing cycle;
• cases in which the contract has been terminated for cause due to a breach of our Terms of Service.

Your statutory rights — in particular the 14-day right of withdrawal under §§ 355, 356 BGB and the warranty for digital products under §§ 327 et seq. BGB — remain expressly unaffected.

4. How to request a refund

Email us — send an informal message to hello@committo.app including the email address of your Committo account and the date of purchase. We typically reply within 2 business days.

No justification is required within the 14-day window. We would nonetheless appreciate a short note on what didn't work — it's the only way we can improve Committo.

5. Processing and credit

• Payment method. Refunds are always issued to the original payment method.
• Timing. Once we approve the refund, Lemon Squeezy executes it immediately. Depending on your bank or card issuer, the credit typically appears within 5–10 business days.
• VAT. As Merchant of Record, Lemon Squeezy simultaneously reverses the VAT / sales tax included in your purchase. An updated invoice or credit note will be sent to you by email.
• Pro access. Upon refund your account is downgraded to the Free tier; data you have already created (commitments, check-ins, pacts) remains intact.

6. Contact

For refund questions please contact hello@committo.app. For payment and invoicing questions you may additionally reach our Merchant of Record's support: Lemon Squeezy Support.